DELIVERY AND RETURNS

If a breakage occurs before delivery will offer a replacement or a credit on the return of the broken item. Breakages must be notified by email and phone within three working days. The broken goods are to be returned within a further seven days from notification. We can also arrange to collect the goods at our cost but will require further information from you regarding where the goods may be collected from. Incorrect information provided by you which results in additional costs to may incur a contra charge to you.

Our couriers will make one attempt to deliver your package and if consignee is not at home to receive it, they will try immediate the neighbours. After that the consignee will need to make further arrangements with courier to attempt a second delivery or receive further instructions such as leave in the Green House etc. As a last resort the package will be held at the courier’s local depot for collection by the consignee up to 5 days after the failed delivery. Failure to collect will incur an additional charge equal to the original charge.

If the goods ordered are returned because the couriers have failed to deliver despite all attempts including contacting the telephone number given for the recipient and other instructions, we will re-despatch on your instruction to do so. You may alternatively request a full credit for the undelivered item.

Any agreed refunds will be made within 30 days from agreement.

If you have any queries, please contact us.